At Swan Pest Control, we prioritize customer satisfaction and stand behind the quality of our services. We understand that circumstances may arise where a refund is necessary. Please review the following refund policy:
 
1. **Satisfaction Guarantee:**
   We are committed to delivering effective pest control solutions. If you are not satisfied with our service for any reason, please contact us within 7 days of the service date to discuss your concerns.
 
2. **Refund Eligibility:**
   Refunds may be considered under the following circumstances:
   - Ineffective treatment: If pests persist after our service, despite following our recommendations.
   - Service cancellation: If you cancel a scheduled service at least 24 hours in advance.
   - Overpayment: If you have been charged incorrectly or for services not rendered.
 
3. **Refund Process:**
   To request a refund, please contact our customer service team at [contact information]. Provide details of your concern and any relevant documentation, such as service invoices or receipts.
 
4. **Evaluation and Approval:**
   Each refund request will be evaluated on a case-by-case basis. We may request additional information to assess the situation thoroughly. Once approved, refunds will be processed within three business days.
 
5. **Refund Method:**
   Refunds will be issued using the original payment method whenever possible. If this is not feasible, alternative arrangements can be discussed with our customer service team.
 
6. **Non-Refundable Services:**
   Certain services may not be eligible for refunds, including:
   - Emergency call-outs.
   - Services performed beyond the guarantee period.
   - Services rendered against our professional recommendations.
 
7. **Policy Updates:**
   This refund policy is subject to change without prior notice. Please refer to our website or contact our customer service team for the most up-to-date information.
By engaging with Swan Pest Control's services, you agree to abide by this refund policy.
If you have any questions or concerns regarding our refund policy, please don't hesitate to contact us. We're here to assist you.
 
Swan Pest Control
info@swanpestcontrol.com
swanpestcontrol.com